Terms & Conditions


I Do Box online terms & conditions

Last Updated (June 2016)

Introduction

www.idobox.co.za ("the site") enables buyers to shop for unique bridal and wedding products ("the products") online. All visitors to the site ("users" or "you") will be able to see the products on offer, but only those who have registered for an account on I do box ("account holders” or “you”) are able to purchase the items.

Corporate Information

I Do Box
Unit 004, The Old Castle Brewery, 6 Beach Road, Woodstock


Website: www.idobox.co.za
Official email address: info@idobox.co.za

Use of Website

You may only use the Website if you are 18 years of age or older. If you are under 18, you may use the Website only with the involvement of your parent or legal guardian.

You agree that you will not use any device, software or other instrument to interfere or attempt to interfere with the proper working of this Website. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Company representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).

You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.

You may not display, publish, copy, print, post or otherwise use the Website and/or the information contained therein for the benefit of any other website without the express prior written consent of an authorised Company representative.

The contents of this Website, including any information, software, icons, text, graphics, lay-outs, images, sound clips, trade names, logos, trademarks and service marks are protected by law, including but not limited to copyright and trade mark law, and are owned by or licensed to the Company.

No license to or right in any of such contents is granted to or conferred upon you. Any unauthorised use, distribution or reproduction of the said contents is prohibited. To obtain permissions for the commercial use of any content on this site contact our Offices at info@idobox.co.za

Linked 3rd Party Websites

This Website may contain links or references to other websites (“Third Party Websites“) outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and the Company is not responsible for the practices and/or privacy policies of those Third Party Websites or the cookies that those sites may use.

Notwithstanding the fact that this website may refer to or provide links to third party websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon. 

Privacy Policy

We respect your privacy. Should you decide to make use of our Website, the only personal information that we will require of you is the following –

  • your name and surname;
  • your email address;
  • your physical address;

It is your responsibility to update any of your personal information that you provide to us as soon as it is no longer accurate and complete.

This Website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of a website and allow a website to track usage behavior and compile aggregate data that will allow the website operator to improve the functionality of the website and its content. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note however that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited.

You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

The purposes for which we will use your personal information are as follows: to contact you regarding current or new products or services, to inform you of new features, special offers and promotional competitions (provided you have consented to receiving such marketing material), and to improve your experience on our Website by monitoring statistical non-personal browsing habits, and to transact with us. 

The Company will not use your personal information for any purpose (other than as stated above) without your express consent. We will not use or disclose your personal information to third parties without your consent, unless the use or disclosure is -

  • required in order to comply with applicable law, order of court or legal process served on the Company; and/or
  • disclosure is necessary to protect and defend the rights or property of the Company.

We will be entitled to disclose your personal information to those of our employees and/or third party service providers who assist us to interact with you via our Website or email, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.

We will -

  • treat your personal information as strictly confidential;
  • take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
  • promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
  • provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
  • upon your request, promptly return or destroy any and all of your personal information in our possession or control.

We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than the Company, THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

Delivery Policy

We aim to deliver the Product to you at the place of delivery requested by you in your Order. Orders are only delivered to physical address & PO Box addresses.

We aim to deliver within the time indicated by us at the time of your Order (and updated in the Confirmation of Order) but we cannot promise an exact date when you submit your Order or at the Confirmation of Order. We always aim to deliver within 14 working days (depending on the payment method used) any Order which we accept but we cannot guarantee any firm delivery dates. Deliveries are done Monday to Friday between 8am and 5pm.

We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

On delivery of the Product, you may be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with us about it.

Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges.

All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.

You shall ensure that you are ready for safe receipt of the Product without undue delay and at any time reasonably specified by us.

If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.

If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

  1. a) charge you for our reasonable storage fee and other costs reasonably incurred by us; or 

  2. b) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or cheque card company as applicable any money already paid to us under the applicable Contract, less our reasonable administration charges .

It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have. 

A delivery fee will be charged on an order based on the location.

Returns Policy

Goods may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered. If the Goods are defective in any way this must be reported as soon as reasonably possible after the product having been delivered to you and must be returned to us within a period of 2 months after delivery. If the Goods are not the same as what was ordered this must be reported within 24 hours of delivery. Any damage must also be immediately reported, within 24 hours of delivery.

If the Goods have been approved for return, we will notify you and either arrange a suitable courier service to collect the item or request that you post it back to us or ask you to return the item to our current warehouse location, dependent on your original order’s shipping method. Should you need to post the Goods to us please only send it to our postal address. If you are returning Goods via courier or post office please package it carefully so that it does not become damaged enroute. Please include the Returns Request Number and a copy of your original invoice with any return.

Cancellation Policy

We reserve the right, for purpose of suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and I Do Box, in whole or in part, if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made, and accept no liability which may arise as a result of such refusal to process any order/sale.

We will usually refund any money received from you using the same method originally used by you to pay for the Product.

Cancellation by Customer (Non-Faulty Product)

You are entitled to cancel any sale concluded on this Website within 14 days of receipt of the goods and to obtain a refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 14 days from the order date). Please read the Refund Policy for further details in this regard.

Cancellation fees may apply.

Product Policy

Please note that the stock of all items on offer is limited. I Do Box will make all reasonable attempts to ensure that special offers are brought to an end when stock runs out. If it happens that I Do Box is unable to fulfill any order at the advertised price because stock is sold out, we will let you know and you'll be entitled to a reimbursement for the rand value you have paid for such product.

Faulty Products

We warrant that:

  • the Product will be delivered undamaged in the quantities ordered
  • the Product will conform with the manufacturer's latest published instructions as set out on the Site or in our Product material at the time of your Order.

The Product is intended to be used strictly in accordance with the manufacturer's latest published instructions as set out on the Site or as on the Product itself. It is your responsibility to ensure that you use the Product strictly in accordance with those instructions.

We try very hard to deliver Products in excellent condition. However, if you tell us that the Product is faulty, you agree to keep the Product in its current condition available for us (or our agent) to inspect within a reasonable time.

In order to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information regarding the Product, including:

  • you specifying with reasonable detail the way in which it is alleged that the Product is damaged or defective
  • you providing us with the delivery note number and such other information as we reasonably require.

If you would like us to repair, replace or provide a refund for the Product where it did conform to the applicable Contract, and we find that the Product has:

  • been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or 
  • been involved in any accident or damage caused by an incorrect attempt at modification or repair;
  • been dealt with or used contrary to our or the manufacturer's instructions for the Product;
  • deteriorated through normal wear and tear,

after delivery by us, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or cheque card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

General Terms & Conditions

These Terms and Conditions shall commence from the date on which they are published on the Site and continue indefinitely, as amended by I Do Box from time to time, for so long as the Site exists and is operational, I Do Box being entitled to terminate these Terms and Conditions and/or shut down the Site at any time (subject to still processing any orders then already placed and accepted by I Do Box). However, for your future reference, we advise you to print and keep a copy of these Terms and Conditions, your Order, the Acknowledgement and the Confirmation of Order.

No failure or delay by us or you in exercising any right under these Terms and Conditions or a Contract shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions or a Contract.

If any clause in these Terms and Conditions or a Contract shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions or a Contract shall be capable of continuing in effect without the unenforceable term.

You shall not assign, transfer, novate, charge, sub-contract, create any trust over or deal in any other manner with these Terms and Conditions or a Contract or all or any of your rights or obligations under these Terms and Conditions or a Contract.

Nothing in these Terms and Conditions or a Contract shall create or be deemed to create a partnership, an agency or a relationship of employer and employee between you and us.

No person who is not a party to these Terms and Conditions or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms and Conditions or that Contract its assent to any such term.

A full record of every sale and related transaction between you and I Do Box shall be maintained on the Site for a period of 12 months following the date of such sale or related transaction. You shall thus only be able to view and print such record during such period, whereafter you shall be responsible for retaining your own record of the relevant sale or related transaction.

Any and all copyright subsisting in the Website, including theses Terms and Conditions, vests in I Do Box and all rights not expressly granted are reserved.

When you visit the Site or send e-mails to I Do Box, you consent to receiving communications from I Do Box electronically and agree that all agreements, notices, disclosures and other communications sent by I Do Box satisfy any legal requirements, including but not limited to the requirement that such communications should be in “writing”.

These terms are subject to the provisions of the Electronic Communications and transactions Act no. 25 of 2002 (the Act”) and any of the terms that are in conflict with any of the compulsory provisions of the Act will be deemed to have been modified so as to comply with such provisions of the Act.

Applicable Laws

This site is offered, controlled and run from the Republic of South Africa. As such it is governed by South African legislation, and subject to the disputes clause in these Ts & Cs. You and I Do Box are subject to the non-exclusive jurisdiction of the South African courts. Each and every section of these terms and conditions must be read as individual and separable from the rest of the terms and conditions. Should any court or qualified authority find that any of the terms are invalid or unenforceable; the remainder of the terms and conditions will remain standing, despite invalidity or unenforceability of an individual term.

Vouchers & Promotional Coupons

You may use promotional coupon and gift vouchers as payment for regular priced products on the Site.

To redeem vouchers in your Account or check an existing credit, please visit "My Account" on the Site.

We may email gift and promotional vouchers to you.

If you have a gift or promotional voucher, that voucher can be used by someone other than you and you can assign your rights to use that voucher.

In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with a gift/promotional coupon purchase or redemption of that voucher on the Site, we are entitled to close your Account and/or require a different means of payments.

We assume no liability for the loss, theft or illegibility of gift or promotional coupons.

Conditions for the redemption of promotional coupons

  1. a) From time to time we may release, at our discretion, promotional coupons that may be used on the Site, which we will send to you by email. Promotional coupons can only be redeemed on the Site. 
    b) Promotional coupons are valid for the specified period stated on them only, can only be redeemed against regular priced products and cannot be used in conjunction with other promotional coupons. Individual brands may be excluded from coupon promotions. 
    c) The credit of a promotional voucher can be used exclusively for purchases on the I Do Box
    d) If you place an Order for a Product less than the value of the promotional coupon, no refund or residual credit will be returned to you. 
    e) The credit of a promotional coupon does not accrue interest nor does it have a cash value. 
    f) If the credit of a promotional coupon is insufficient for the Order you wish to make, you may make up the difference through payment.

Conditions for the redemption of gift vouchers

You may purchase gift vouchers for use on the Site by yourself or as a gift. These gift vouchers will be sent to you via email. 
Gift vouchers cannot be used to buy further gift vouchers.
The credit of a gift voucher does not accrue interest nor does it have a cash value. 
Gift vouchers are not refundable for cash once purchased. 

If the credit of a gift voucher is insufficient for the Order you wish to make, you may make up the difference through payment.  

Advertising Content

We shall use our reasonable endeavours to comply with any relevant regulations relating to the Site published by the Advertising Standards Authority.

 All photography is for illustrative purposes only and specific styles are not necessarily stocked.

All content on the I Do Box website, such as information, text, pictures, photographs, graphics, interfaces, and the design, structure and arrangement of the content, belongs to I Do Box or is licensed to I Do Box and is protected by law.  You may not copy, reproduce, upload or post any of the content on the I Do Box website without prior written permission.

SMS Marketing

By signing up to receive communication from I Do Box you will receive VIP SMS marketing rewards

Top OPT OUT at any time, reply to the SMS with STOP or email Customer Service on info@idobox.co.za with your full name and cellphone number.

Only 1 reward per customer will be distributed
It can take up to 72 hours for customers to receive their rewards
Rewards must be actioned within 7 days of SMS retrieval unless otherwise specified in the SMS

Email Marketing

By signing up to the I Do Box newsletters, free information about promotions, competitions, events and other marketing material supplied and protected by I Do Box.

We will not sell your email and/or any personal details to any third party service.

You are free to unsubscribe anytime from our newsletter service by choosing “Unsubscribe” link at the bottom of all our email newsletters.

Amendments to Terms & Conditions

We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted on-line. It is your responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on, or from using it in any way, the Site as continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.

Termination

If you do not comply with these Terms and Conditions when accessing or otherwise using the I Do Box website, I Do Box has the right to suspend your access to the website temporarily or permanently without notice to you. 

Disclaimer


  1. a) under the Consumer Protection Act 68 of 2008 (“CPA”) in relation to any products sold I Do Box to you via the Site; and 
    b) under sections 43(5) and 43(6) of the ECT Act in relation to I Do Box payment systems not being sufficiently secure,

Neither I Do Box nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Site or the services or content provided from and through this Site. Furthermore, one for the birds makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Site are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to info@idobox.co.za  

Although the products sold via the Site may be under warranty, the Site itself is supplied on an "as is" basis and has not been compiled or supplied to meet your individual requirements. It is your sole responsibility to satisfy yourself prior to accepting these Terms and Conditions that the service available from and through this Site will meet your individual requirements and be compatible with your hardware and/or software. Information, ideas and opinions expressed on this Site should not be regarded as professional advice or the official opinion of I Do Box and you are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this Site.