FAQs


What is our returns policy?
So sorry you need to return something, please contact us directly at orders@idobox.co.za so we can see how we can assist you.

How long will my order take?
Waiting is the worst we know so we will always try our best to get your order to you ASAP …. Depending on whether your item is in stock or not your order should take about a week to put together once payment has been received and a further 3 - 5 workings to receive your order. Should you require a custom order this could take up to two weeks after your artwork has been approved.

What happens if I need my order in a rush?
Please contact us directly at orders@idobox.co.za to see if we can assist you with your request.

How can we Track our Parcel?
Once your parcel has been all wrapped up by the i do box team workabees and sent out you will receive a tracking number and link to track your parcel, the i do box team would love to keep tabs on all of our goodies but its just not possible please ensure you check up on the status of your parcel.

Can I order a gift for someone?
That would be lovely what a lucky friend, please contact us at order@idobox.co.za and we can ensure your gift is wrapped to perfect.

I have received the wrong order?
Oops …. please contact us at orders@idobox.co.za we will sort out this out chop chop.

My order has not arrived what do I do?
OH NO … Please follow the tracking link that was sent to you and use your tracking number issued, should you require further assistance please contact us at orders@idobox.co.za.

How do I know what size I would be?
Our sizes are small to standard fit so we always recommend that you take one size larger please contact us at orders@idobox.co.za should you wish to discuss sizing.

Can I collect my order instead?
YIP you can, we are based in Woodstock Cape Town please contact us at orders@idobox.co.za and we can arrange for collection.

Can I come in to the studio to view the products?
We would LOVE you to pop in, we do studio visits by appointments only please contact us at orders@idobox.co.za and we can set up a visit.